Our Story > Our People

Edwardian Hotels London people & stories

Kumar Mishra

General Manager, Radisson Blu Edwardian, Hampshire

“I joined Edwardian Group London as a Graduate in 2006 and was given an opportunity to work in all areas of business. With my appointment to the role of General Manager in 2012 I was pleased to have been given the opportunity to prove my potential. In my journey with EGL, I have learnt the value of being coached and demonstrating the key qualities of a leader – Innovation, Integrity, Passion and Fairness in all areas of the business.”

Steve Humpherson

Operations and Project Manager - Food & Beverage Service Excellence

“I first joined EGL back in July 2012 as a Bar and Restaurant Team Leader in The Oceanic Restaurant at Radisson Edwardian Heathrow.

After just six months I was given an opportunity by Russ Brown – Group Food and Beverage Director – to move to The Mercer Street Hotel in Covent Garden as Restaurant and Bar Manager to front the opening of the new restaurant concept.

Being given such an opportunity was a real privilege and really emphasised the fact the EGL recognise those who are ambitious and hard working. Not only that, I was able to be part of the Food and Beverage team that created the new Scoff and Banter, Trunk and May Fair Kitchen restaurant brands which was a real pleasure.

Having seen the recent success and growth within the F&B department of EGL in the last 12 months I cant wait to face my next exciting challenge as and when it may arrive….”

Steve Holmes

Chief Engineer

“Within two years of starting I was made Assistant Chief Engineer at one of the hotels – something I had never imagined. In one more year I was Chief Engineer. That’s the real truth of this company - they believed in me.

I did leave the company five years ago to pursue interests in Ecuador. I decided this was not the right move for myself and Radisson welcomed me back with open arms. I have now been with the company for 20 years and was given the opportunity to work on the opening of a new hotel in Guildford 3 years ago."

Emily Walton

Brand Manager

“When I decided to take a year out, Radisson Blu Edwardian, London asked me if I’d like to cover for the Sales Director for Australasia whilst she was on maternity leave. There followed a hectic five months of training, then three weeks’ handover in Melbourne before setting up a sales office in Sydney. I travelled all over Australia and New Zealand meeting travel agents.

On my return I was offered another fantastic opportunity in the Marketing department. I am now part of the brand team, in charge of various aspects of marketing.”

Oliver Heywood

Business Development & Corporate Accounts Manager, The May Fair Hotel

During my 3rd year at Newcastle University; I applied to 3 graduate programmes. I was very lucky and received 3 offers, 2 of which were from other popular Hotel Groups.

I chose Edwardian Group London, London for 3 reasons:

1) Friendliness of staff, managers & directors on the assessment day

2) Independent family owned company within a corporate environment and international status

3) The actual programme which would give me a 3 month department rotation, this meant I would get a proper grounding & foundation for progression.

I joined the team at New Providence Wharf and after 3 months rotation in Housekeeping, Reservations, Bar, Maintenance & Kitchen Porter, I joined Reception. I became a team leader. With thanks to the training I received I was able to learn how the hotel operated and was given the responsibility of the Duty Manager role. 6 months in, I moved on to become a night manager for a further 6 months thus learning the revenue and accounting side of the hotel operations. I left New Providence Wharf to join the May Fair after a year. I worked for a month in the May Fair Front Office Team and then began as an Operations and Events Manager with a team of 70 casual staff members. My role focused on the running of events from the corporate client meetings to the large conferences, catering for up to 250 guests. After the Olympics in 2012; I moved into the Sales department at the May Fair as the Business Development Manager focusing on the local corporate area and managing accounts as well as focusing on bringing in new business.

I have had a fantastic experience in the last few years and what I have learnt has been invaluable. Furthermore, I have met incredible people and contacts; and I am looking forward to what the future may hold.

Stacey Donald

Online Revenue Manager

I started at Edwardian Group London in September 2012; after graduating from University of Aberdeen. I chose EGL for a couple of reasons; from attending the assessment day to the company ethos. EGL is an independent family owned company with the attitude of being small enough to care while large enough to compete.

Also, the programme allows you to spend three months rotating around all the departments before you decide which position you see yourself in. This was an eye opening experience; however it gave me a great understanding of how all the departments work together.

Once I completed my rotations; I joined the Distribution, Solutions & Contracting Team. As a support team for Sales & Revenue; this gave me the opportunity to expand my commercial knowledge.

Three months later; I was then offered my current role managing our online advertising within the E-Commerce department. The experience and training has been great since the start; which has allowed me to develop at such a fast pace.

I have had an amazing year with Edwardian Group, London and look forward to what the future may hold here.

Soraia Cerqueira

Group Customer Service Supervisor

For as long as I can remember, I have always wanted to be a part of the hospitality industry. I remember reading the yearly "Leading Hotels of the World" publication and thinking that one day I would know what it was like to be a part of something like that. Then in 2010, I noticed a job posting for the Radisson Edwardian Graduate Programme, advertising the core values "Fun", "Integrity", "Fairness", "Passion" and "Yes I Can!", and knew this was a company I wanted to be a part of. Fast forward to 4 years later and I have grown immensely along with the company which has since become a part of the Radisson Blu family and has now established itself as the Edwardian Group London.

When I first joined the programme, I experienced all aspects of the everyday running of a hotel by doing rotations in each department and at the end of it I landed myself a position as Front Office Team Leader in one of our 5* properties, the Hampshire. This was a hugely rewarding position and enabled me to learn so much about service operations. Within a year of this I joined the Customer Service team as a Supervisor and now look after all 14 of our Radisson Blu Edwardian Hotels. There isn't one day that is the same as the previous and it has enabled me to gain a valuable insight into all of our properties and how we are performing as a company against our customer expectations.

One of the most rewarding things I have been able to do is be a part of the Graduate Programme and act as an ambassador to our new intake each year. I am so proud to be a part of this company and be a part of shaping our graduates futures, and am excited to see where we will all be in years to come!

Jane Tones

Front Office Manager, Radisson Blu Edwardian New Providence Wharf

I started working for Radisson Blu Edwardian in September 2011 where I started three months of cross training through different departments and hotels, and a year of leadership training as part of the graduate programme alongside my permanent position at the New Providence Wharf Hotel as Guest Service Team Leader.

From the day I went for the assessment day, I knew Edwardian was the place for me – the ‘Yes I Can’ attitude and family feeling that is at the heart of the company. I felt a real care for my progress from the start and to this day I feel I have been well looked after.

I have now been the Front Office Manager for 9 months at the New Providence Wharf Hotel and have grabbed every opportunity to get involved with something new and to learn from these experiences. The company offers great chances of development and is always on the look out for the people who are willing to grab those chances.