Careers > People & Culture

People and culture at Edwardian Hotels

At Edwardian Hotels London, we have a strong culture built around our Mission, Vision, Values and Strategy. It is these four key pillars that have helped to make us Britain’s most dynamic independent hospitality group.

Our Mission

At the heart of Edwardian Hotels London is one simple belief: from back of house to boardroom, we are all Hosts. We are here to deliver extraordinary experiences for our guests, ensuring even the shortest stay with us lasts long in the memory.

Our Vision

To ‘Be Memorymakers’. As Hosts we strive to make every contact we have with our guests into a fond memory. Nothing is too small or too big when it comes to our service. We deliver the extraordinary, every time.

Our Strategy

We achieve our mission, vision, and values by what we call The 3D’s: Develop, Delight, and Deliver.

Develop:

  • Nurture Hosts on their Edwardian career journey to become brand ambassadors.
  • Attract, recruit, induct, engage and retain the best Hosts.
  • Drive a performance and talent management culture to embed the entrepreneurial ethos.

Delight:

  • Define the brand positioning across the Edwardian portfolio.
  • Value and understand our stakeholders’ needs and expectations and consistently exceed them.
  • Protect and enhance EGL’s brand reputation.

Deliver:

  • Deliver profitable results which meet Group targets.
  • Deliver stakeholder value across each discipline.
  • Drive revenue and demand generation teams to fluidly adapt to changes in the marketplace.

Delight:

  • Define the brand positioning across the Edwardian portfolio.
  • Value and understand our stakeholders’ needs and expectations and consistently exceed them.
  • Protect and enhance EGL’s brand reputation.

Deliver:

  • Deliver profitable results which meet Group targets.
  • Deliver stakeholder value across each discipline.
  • Drive revenue and demand generation teams to fluidly adapt to changes in the marketplace.

Our Values